One Way Van Lines

This is was my second moving my life:
1) First of all I would like to tell with this company have a great prices and sales team - I talked to Zeke He was good He explains me everything and give me estimate by the way after moving guys charge me the same price based on my estimate
2) I really like movers because movers was from another country but very nice accurate and professional guys! They know how to pack and load my furniture
P.S. I really recommend this moving company to my family and friends.

Move size: 2 Bedroom Home Service cost: $639

This is THE WORST company I have ever dealt with in my entire life! If I could give them a zero, I would. DO NOT do business with this company. The owner is the sketchiest human on the planet and he's running a labor sweatshop. I didn't choose this company, I unknowingly hired a broker (Purple Heart Movers) and One way is their vendor.

To start, they couldn't give me an actual date for the move or delivery, said they'd give me at least 24 hours notice but didn't even do that. I got an email at 5pm on a Tuesday saying the movers would be arriving the next day b/w 11am and 1pm, after I had already been told by Purple Heart that Thursday would be my date. I wasn't finished packing yet and was frantically packing all night. They didn't arrive til 6pm and ended up finishing my move at 11:15pm. They couldn't give me a delivery date or range. I was told by the broker that it would be 2-5 days and it was delivered 9 days after they picked it up.

Most of my furniture was damaged, even through the blanket wrap. I have enormous scratches on all of my high end vintage furniture, my mattresses were completely dirty b/c the plastic that was on them was ripped. Most of my boxes were smashed and I don't even know why I bothered writing fragile or glass on anything b/c they were slamming everything down.

On the delivery, they sent two movers to move my 700sq ft home to a 2nd floor apartment and it took over 6 hours. At the end, my sofa was on the sidewalk and the owner of the company called to say they weren't moving it until I paid them more money becuase my stuff took up more space in the truck. So I had to call the police.

My very expensive vintage velvet sofa had 3 broken legs, one was rammed so far into the sofa and will need the entire bottom redone, and one side of the sofa now has issues with the springs. The velvet cushions were taped (not blanket wrapped) with cheap, tight tape, leaving marks on them. Two of my lamps no longer work and one of my mirrors was shattered.

Floors were scratched, walls had holes in them, my staircase was broken, and one of my bed frames went through a screen b/c it wasn't handled properly.

And, when I checked my credit card statement, they charged me more than what was on my invoice so I had to file a credit card dispute. They should be paying me for this move b/c it was a disaster. The move cost much more than was estimated and the company was basically holding my stuff hostage for delivery, unless I paid them more money. I did not so they charged my credit card more.

Do NOT use this company. And if you use a broker, make sure you tell them you don't want this company to touch your stuff. The only thing they have going for them is Deena, their customer service rep. Their movers are nice enough but they didn't treat my stuff with care. And the owner, Ramon, has no business owning a company that handles one of life's most stressful events. He's a bully, extortionist, and just an overall horrible human.

Move size: 2 Bedroom Home Service cost: $4000

I’ve submitted a request for movers a week prior to my moving date and few companies including one way vanlines have contacted me soon after. Right away I was pretty impressed with One Way’s prompt response. They called me almost immediately after I submitted the request for movers.

Zeke (rep that helped me with my moving) was very helpful and professional throughout the whole scheduling and moving process. The estimate He gave me was a just a bit higher than some other companies where offering but I chose to go with One Way anyway.

I felt like I could trust them with my stuff and they did not disappoint me! I scheduled my move for the morning and the movers arrived as agreed sometime between 9-10am.

Overall, they’ve done a wonderful job. All items were wrapped appropriately (Zeke suggested to include additional wrapping for some of the things that had glass doors and such) and nothing was damaged except for my Ikea bookshelf (not surprised) but the movers did warn us about that being a possibility prior to moving it.

The move took a bit longer than was quoted because we’ve made a last minute decision to drop off some of the items at the storage unit near our new home. There was no additional fee for the extra stop, so that was great and I was pleasantly also surprised about that!

Thanks again to One Way Vanlines for doing a terrific job! I will definitely recommend them and use them in future.

Move size: 3 Bedroom Home Service cost: $1782

I am reposting this review from my BBB compliant.

I should first say that I thought the service and business practices were so poor that I opened a BBB complaint. If that's not enough to stop you from purchasing their services, then keep reading (or just look at the photos and save yourself a few minutes. My favorite is the one with the bird feces on the box. Imagine sitting that on your carpet. Very happy to have a balcony.)

Short version: It took about 4 weeks and $1641 at least 20% more than I was quoted after adjusting for the additional cu. ft. from my estimate.

Long version:
In late February, I began doing an cursory search for moving companies and came across a site that sent all my contact information to companies (One Way Van Lines "OWVL" included). This was a bit premature so I held off on all correspondence. On Mar. 20, I emailed Gary to get an updated quote on my moving estimate that he had sent in 2/26. The original quote was 375 cf for $1250.

Gary and I corresponded again on 3/22 as I was awaiting final approval on the apartment and I inquired about price to which he said "the price is more dictated by the amount of cubic feet the inventory takes up). 3/24 I contacted Gary to confirm service as I received approval and lease . 3/26 Gary replied and indicated he was out of the office over the weekend, indicated a 20% upfront deposit and that "delivery is 2 to 5 business days to FL."

In a following call and email, Gary and "the scheduler" indicated the price went up from $935 to $1200 for 200cf because "considering the last week of any month fills up very quickly". When I asked initially about a price change, there was no mention of this.

I confirmed & paid on $240 (CC) 3/26. Pickup was 3/27. The truck was empty, even though they said they were "squeezing me in". He asked when I wanted delivery and I paid the $720 (check) due at pick-up and said ASAP. I would be in FL 3/28.

After 3/26 I heard nothing until 4/2 7:54am a non-descript email from George Darsel for the delivery window. I replied at 8:42am with availability of Wed 4/4. By close of business on 4/3 I received no reply nor any new invoices or procedures. I contacted George & Gary again at 7:59pm on 4/3 to inquire when the window was. No reply. I waited until Thur, 4/5 at 9am. I was put on hold by Zeke, then told dispatch was not available and that I would receive an email response in a few hours. By 4pm, I still had no response. I called again & was finally told by Ramon that my shipment was being loaded either 4/5 or 4/6 and I would receive an email as soon as it was done. 4/6 came and went with no communication again.

On Sat. 4/7 at 11:58am I received a call saying that he was confirming my delivery for 4/8 between 2-5pm. I told him I did not know my delivery had been scheduled, but that 2-5pm was fine. An hour later I got 3 calls (1:08pm no voicemail-VM, 1:09pm left VM, and 1:13pm no VM.) saying she was confirming my delivery for between 11a-2pm. I had to ask the woman to find out the actual time (she wasn't going to at first). Later got a call from another person saying the balance was $606. $606 + $240 deposit + $720 a pickup is NOT the quoted $1200. I called OWVL, had a long conversation w/ Ramone who informed me that my shipment was larger than the 200cf quote (250cf) and that was the primary reason for the $300 increase. I was not told about a new invoice until 4/7. Ramone even confirmed they should've told me that day (3/27). He did not initially take any consideration to the issues I presented and indeed belittled them. At the end, he offered a minor discount bringing the balance to $438. An hour later, I got a call that I would have to pay another $350 to use a "shuttle" to bring my delivery.

Sunday I don't hear anything until 1:11pm that they supposedly looked and still wants to use a shuttle, but they didn't have one that day so they held the delivery. $1641 and 4 weeks later, I received boxes they literally taped together. (These were brand new boxes with heavy duty scotch packing tape on them.)

WHATEVER YOU DO, JUST DON'T DO IT WITH THEM.

Move size: 1 Bedroom Home Service cost: $1641

First of all..If you haven't heard from other reviews, these people are a broker. All they do is google search movers in your area and then go with the cheapest, poorly rated one they can find. We did not hire the end company and were only told the day before they arrived. Basically we kinda got the hint there was something fishy going on when they told us to make the money order out to a different company but we were never told outright who was showing up. We were told the day before our move that they would be there to pick up our stuff on sunday instead of saturday, now we have to change our hotel reservation. Sunday comes and they said they would call us before they arrived. They did not. Only after they appeared did we meet One Way Van Lines. The Crew of three took 4 hrs to move a house that was completely packed except for large items like beds and dressers. One of the crew even hung out on his phone for a decent amount of time so they other guys could get some work done, how nice..When they finally got the load packed and we looked at the paper work we realized that not only could these guys not speak english but they couldn't write in english either.
As Soon as they left we had to rush out to get to our hotel in north carolina, we were moving from Delaware to Florida. Once we got to Florida we were immediately asked for a move in date. Our house didn't close for about a month/ month and a half and we let them know as soon as we found a place that we could move in on September 4th. We heard nothing from One Way until WE called on the 4th to get a status update. We were then informed that Charter told us 5 business days to get our stuff, and that was a lie. We were then told by dispatch that it would be 10 days and that it should be sent out that coming friday. We hear nothing on friday so we start emailing and calling, just to be told that they only one who can answer our questions is bryan or Brayn Lucas from one way. So, we are told by one ways office to keep trying him and we did..for a whole week. Now since we are not getting a response we start contacting the BBB of the state where we One way is located (Maryland) and Florida as well as the attorney general. They suggested that we contact the local Police in Maryland. After contacting the Sheriff they said they knew exactly who One way was and would send an officer over there to check things out since they said they knew they were a scam. As we were sending the Sheriff over I got on the phone with Charters Customer service that swore up and down that One way was Awesome and that I shouldn't believe the negative reviews. Well, after laughing at how stupid and naive they thought I was I was put on hold and when she came back I was told that she called bryan from one way and that he said we spoke to us the day before. We did not! After I got off the phone with Charter we heard back from the police that said that One Way could hold our belongings for up to 21 days and that while Charter spoke to Bryan at One way the office staff told the police that he was out of the country. I proceeded to inform Charter that The person they said they talked to was out of the country so how could they have reached him so quickly especially since he was not returning any of our calls or emails. Finally, after my wife loses her cool with the staff at One way she is told to only contact bryan and to leave them alone. We only want a move in window that isn't weeks away so we can plan out work and school. Read the reviews on both One way and Charter Van Lines the 5 star ones are most likely fake and I've reached out to the ones that give a heck of a lot of detail and we are all seeking legal action. See the pictures below of their packing list and tell me if you want these people handling your life possessions.

Move size: 3 Bedroom Home Service cost: $5100

My wife and I also didn't think we'd receive a wonderful service like this. One Way Van Lines crew made our move an incredibly awesome as compared to the previous experience by relocating providers these days. There was a time when I would be moving severally all through the States of America virtually a yearly schedule and in many cases, I discovered that it is hard for getting our move done in a suitable way. Back in the day when I will frustrate myself in order to meet up with the expenses and services. But am happy that I came to know this company that made the relocation got some paradise. Everything was so sleek and peaceful. They super-organized our possessions in the best possible way. Ended up saving our items adequately. Helpful persons! We love them because of their supplemental outstanding in the service!

Move size: 2 Bedroom Home Service cost: $7665

I used these movers to transport large pieces of extremely top quality home furniture to my residence at Auburn, WA. I came across them through a friend recommendation. I talked to customer service and the sales manager. I filled up a form, right after that was completed the move was scheduled on 2/15/2019. Ed was basically sympathetic, helpful and encouraging that my items would be treated carefully. The movers were quick, respectful and also experienced. The price was very affordable. They provided 4 gentlemen who got lots of working experience and also they diligently took care of the furniture. They ended half an hour before schedule.

For my future move, I will just take this mover and recommended them to anyone seeking to get a highly regarded and highly trained movers. Thanks a ton, the One-Way team! Thanks also to the 4 wonderful movers that were assigned and also to each and everyone that helped me. I really couldn't be happier.

Move size: Office Move Service cost: $4375

When loading my belongings into the truck at pick-up, the team did extra packaging (bubble wrap, etc) that they then charged me for. They did not ask me if I wanted to do that (even though I was present the whole time) and I assumed it was a part of the moving/packing estimate I'd negotiated with the company. When I was charged an extra $325, the company representatives refused to discuss any solution. I was told that it was my word against that of their employees and "there was nothing they could do". After multiple attempts to call and email the manager, I filed a claim with my credit card to refuse the charge. Only THEN did I get a prompt reply telling me that I couldn't file a claim for damages while I still owed them money.
And yes, my belongings were damaged. Multiple boxes squished (even those clearly marked fragile) and two bookcases cracked/shelves broken.
In addition, despite multiple requests for an estimated arrival, I received only 6 hours’ notice of delivery and had to leave work early. The truck traveled from Baltimore to Kansas City, leaving what most would assume is plenty of time to update me that the truck was on its way and to estimate an arrival day. Yet I received ZERO communication until the day of.
Do not hire this company.

Move size: Studio Service cost: $2400

One Way is a SCAM with extremely poor customer service. They broke my TV, coffee table and every control panel for the exercise equipment I own (to name a few). They lost a 150 gallon aquarium and then found it MIRACULOUSLY on the day I submitted my claim. It is now over two weeks later and I still cannot get word about a refund for the shipping cost on the missing items and they are trying to execute this additional move under the same contract as the original move. They will give you a 21 business day guarantee and then when they fail to meet that timeline (like in my case) then pretend they never told you that. Everything has to go through the GM but they take over two weeks to 'have enough time' to review the request. Guess you guys have that many complaints huh?

To say that this was the worst experience I have ever had would be an understatement and I have already filed a BBB complaint for their shady practices. Save your money and just throw your property away before using this company. They will either damage it or lose it anyways.

My move cost me over 7K and the damages alone have cost me in excess of 10k. Pay for the extra insurance. They couldn't care less about your property or abiding by contractually requirements.

Absolute trash company.

Move size: 2 Bedroom Home Service cost: $7700

These guys were awesome!! I had a last minute relocation because of my Job from Baltimore, Maryland to Loveland Colorado and needed to move asap! Without question they said they could move me the sales rep quoted me such a good price so of course I couldn't say no!..wow what a relief!! And they even packed my items for me too (which was awesome) they packed all my items carefully yet efficiently with out wasting any time. Once the movera arrived to my destination they handled thier business! Not one scratch on my furniture and they even helped me put my furniture back together! These guys were so nice and did a fantastic job! I will definitely use them again without hesitation. I highly recommend them and beleive me you won't disappointed.

Move size: 2 Bedroom Home Service cost: $960

Hidden/misrepresented fees were tacked on to the original quote. They consider a "flight of stairs" as 7 steps. In no building is there a 7 step difference between floors, so it is deceitful to make it seem that you will only pay for one flight per floor. Additionally, the movers that delivered my belongings made me sign the contract confirming the goods were delivered in full and in good condition BEFORE they would unload the truck. They did not keep count of my belongings and if I didn't triple check the inventory they would have left parcels on the truck. I will never employ their services ever again and would highly recommend alternative moving services in any situation.

At the end of the day, my belongings were all shipped and received, but at a cost that was higher than nearly all competitors. Look elsewhere.

Move size: 1 Bedroom Home Service cost: $2463

I spent 3 minutes on the phone with this company, not a very long conversation, but just went over some basics about my move from PA-CO, 1,500 miles. I wanted to talk it over with my partner and in the mean time I came in contact with another company which I spent 40 minutes on the phone with. I ended up going with this company and felt good about it. I kept getting calls from the number so I called back and let them know I went with another company.. I was doing them a favor so they knew I was no longer instersted.. well that call turned into an awkward phone call. I was asked which company I went with and how much it cost. The person on the phone looked up the company and said “ you know they have one star out of five right” well, he was looking up the wrong company. The company I chose actually has a higher rating than this company. The guy on the phone made me feel very awkward and wanted me to look up the company I chose to see the rating while I was on the phone. I ended up getting hung up on. I will never use this company. Yeah I am paying 2,000 but I’d rather pay that and receive better customer service than pay 1600 and have poor customer service.

Move size: 1 Bedroom Home Service cost: $1600

We had a move planned for a month using another mover. We paid them cash up front - when they showed up to move belongings they had been at a prior pickup and trailer was quite full. Once they started loading my 16 boxes, not 20 originally paid for, they did the bedroom - at this point they told me there so no more room. They left, wouldn't return with an additional truck, needless to say livingroom, kitchen, dining room, television, was all left behind. We were charged for a full load, when half the load was left behind. Furniture was only 3 years old.

Apartment had to be empty by June 1st.

I drove to Arizona in my car crying the entire trip, arguing with customer service, and nobody would get my items.

My apartment complex agreed to hold off on throwing away items until Friday the 1st at end of day.

At 8pm on the 31st I called One Way - Ali answered, said he would do what he could to help, put me on hold, got back on with me, and said we will be at address by 10am on the 1st.

They arrived, took all the items, called to make sure nothing additional was pending, and they were the most pleasant group of people you could ever ask for.

We dealt with the worst first and found the best last. They are great. We paid for two pick up and deliveries, but at least we have our household belongings heading to Arizona.

Move size: 1 Bedroom Home Service cost: $1900

If professionalism and honesty are important to you when dealing with a company, do yourself a favor and contact another moving company IMMEDIATELY!! Our original contract was with Roadway Movers; it was later sub-contracted to One Way Van Lines. A representative from the company picked up our daughter's furniture from Charleston, South Carolina on June 3rd (2018) with the promise of having it delivered to Los Angeles, California within 30 days. Needless to say, that never happened…

I cannot count the number of times that we called to get specifics on our California delivery date, and each time that we spoke to a representative, we were given a date and time that never materialized. When we tried to follow up on the information that they provided, they refused to accept our calls due to telephone number recognition; they also would not respond to emails. The only way that we were able to speak with anyone going forward was to call with a blocked number. Brian was usually who answered with repeated falsehoods, and when asked to speak with a manager, he always came back with "he's unavailable, or he's out of the office." When we asked for the manager's name, he gave some phoney name that couldn't be verified.

After living out of her suitcase for weeks, the delivery finally happened.. 40 days later!! The waiting was bad enough; the lies and unprofessionalism made matters much worse. And on top of everything, they failed to deliver her box spring and a box of her belongings, and they increased the final payment by $250.00 due to some bogus number of steps for delivery. Again, DO NOT USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $1337

Do not use this company. After they picked up our furniture they doubled our bill. They were late picking up our furniture and it took them six weeks to get our furniture to us. Also, when they finally got the furniture to us they claimed that they could not get the truck through the gate and had to ferry out furniture to us, another 650.00. They do not return phone calls and no one will answer the phone once they have your furniture. We did not choose this company we contracted with a company called Purple Heart movers because we thought they were vets. Once they had our money we could never reach them again. They will not answer the telephone you are always directed to leave a message and they will not call you back. This company did not live up to any of their promises.

Move size: 2 Bedroom Home Service cost: $8000

I booked my move through Charter Van Lines. They farmed it out to One Way. My belongings were to be picked up on June 13, they didn't show up until the 15th. Expected to be delivered in a week. No belongings for a month. No answer every time I called or emailed. When they did answer, I was told another time frame. Always later. Finally they called and said I had too much stuff and needed 1200.00 more.
When my belongings finally arrived a month later, it was a totally different truck. My boxes were smashed and my totes were all cracked. The boxes were damp. My good crystal and dishes were in pieces. They piled heavy totes on top of boxes, things were upside down and sideways. I asked where they came from and was told Miami. I live in Daytona. When they were done, I gave them a soda and one of the men actually said "we usually take our tips in cash not drinks" yeah well sorry! Worse experience of my life!!

Move size: 2 Bedroom Home Service cost: $4500

Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable. The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep..on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00).
Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it.

Move size: 3 Bedroom Home Service cost: $5600

Hired a broker who hired One Way Van Lines. Picked up my stuff in Pittsburgh PA on 08/10/2018, delivery to California was set for 09/08/2018..today is 10/03/2018 and still NO stuff. The manager told me is was "estimated" to come last week, no calls. The manager basically laughed at me when I told him how this was effecting myself and my child's life. He told me to take it up with DOT after 30 days. The movers nor the broker will call me back.

I have been living out of a suitcase with a 20 month old baby for 54 days now.

Move size: 2 Bedroom Home Service cost: $3800